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CUSTOMER SERVICE TRAINING

When:
March 25, 2019 @ 9:00 am – March 29, 2019 @ 12:00 pm
2019-03-25T09:00:00-07:00
2019-03-29T12:00:00-07:00
Contact:
AJCC Coordinator
925-671-4502
CUSTOMER SERVICE TRAINING @ Contra Costa - Concord AJCC (Rubicon)

Earn a certificate from the National Retail Federation Foundation

Learn the essential customer service skills necessary to succeed in the job market no matter what job you choose. This interactive class emphasizes working effectively with customers, clients and co-workers in various situations.

During the one week course you will learn about the following:

  • Greeting customers
  • Determining and meeting customer’s needs
  • Building relationships with customers
  • Handling customer complaints
  • Going the extra mile- learn to work positively with people in a variety of situations

Successful participants are qualified to take the assessment for certification on the last day of the workshop.  (There is no charge for the class/assessment – you must be on time and attend the entire class each day.)

 

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